Privacy policy

Privacy Policy

This Privacy Policy describes how Spannerlife Ltd ("we", "us", or "our"), a company established in the United Kingdom, collects, uses, and discloses your personal information when you visit or make a purchase from shop.spannerlife.com (the "Site") or otherwise interact with us (collectively, the "Services").

For the purposes of data protection law, Spannerlife Ltd is the data controller of your personal information.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page.

Personal Information We Collect

We collect personal information that you provide directly to us, including:

  • Name, billing and delivery address
  • Email address and telephone number
  • Order and payment confirmation details
  • Customer support communications

We also automatically collect limited technical information when you use our Site, such as IP address, browser type, and usage data, through cookies and similar technologies.

How We Use Your Information

  • To process orders and deliver products
  • To provide customer support
  • To manage payments and prevent fraud
  • To comply with legal and regulatory obligations
  • To improve our website and services

We only process personal data where we have a lawful basis to do so, including performance of a contract, compliance with legal obligations, or legitimate business interests.

Marketing Communications

If you choose to receive marketing communications from us, you may opt out at any time using the unsubscribe link in our emails. We will continue to send transactional messages related to your orders.

Cookies

We use cookies and similar technologies to operate and improve our website. You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Sharing Your Information

We may share personal information with trusted third parties who help us operate our business, such as:

  • Payment processors
  • Fulfilment and delivery partners
  • Website and hosting providers (including Shopify)

These third parties are only permitted to use your information to provide services to us and are required to protect it.

International Data Transfers

Where personal data is transferred outside the UK or EEA, we use recognised legal safeguards, such as standard contractual clauses, to protect your data.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Your Rights

You have rights under UK and EU data protection laws, including the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent where applicable

You may exercise these rights by contacting us using the details below.

Children’s Data

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Spannerlife Ltd
#2 Hill Houses, Farlow,
Kidderminster DY14 0JA
United Kingdom
Email: hello@spannerlife.com